3 Golden Rules in Communication With \"Toxic\" People
"Don’t waste yourself in rejection, nor bark against the bad, but chant the beauty of the good.”– Ralph Waldo Emerson - American essayist, lecturer, philosopher and poet (1803 - 1882)
As you maybe already read here , there are no toxic people on this Earth. There are only people with mental patterns who respond to different triggers.
In case you meet someone so-called "toxic", who is unable to control himself/herself, here are the 3 steps you should follow in order to have good communication with that person.
Step no. 1 Keep calm
This is the first thing first to do. Is very important to be calm, no matter what the "toxic" person says, does, or shows. Keeping calm will have a powerful impact and there is a 60% chance for the "toxic" person to also become calm during the next 2-3 minutes.
Step no. 2 Avoid smiling
No matter how much you would like to smile, avoid doing it!
There are 80% chances for the "toxic" person to get even more angry because he/she will think that you are making fun of him/her.
Step no. 3 Avoid making jokes
A normal person becomes "toxic" because he/she thinks he/she has a very good reason to act like this. If you intend to make any joke in this situation your action will blow up his/her mind and there are 90% chances for the situation to get worse and worse.
Do you want to discover what words should you use in communication with a "toxic" person without making the situation worse?
Do you want to find out what attitude should you have without getting the "toxic" person more angry?
Do you want to see how to use your voice in order to help the "toxic" person to calm down in next 5 minutes without wasting your energy?
Click the red button below and book a free mini-session with Gabriel Katona.
Gabriel Katona
Your Coach for Efficient Leaders who helps you save at least $100k by increasing your employees' performance
